Privacy Policy

1. Introduction

L&T Electricals ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

We believe in being honest and transparent about how we handle your personal data, providing reliable protection of your information.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact details (phone number, email address)
• Property address where work is to be carried out
• Payment information for invoicing purposes
• Photographs or videos you provide of electrical issues
• Communication records (emails, messages, call notes)

Technical Information

• IP address and browser type when visiting our website
• Device information and operating system
• Pages visited and time spent on our website

3. How We Use Your Information

We use the information we collect to:

• Provide and deliver our electrical services
• Communicate with you about appointments and quotations
• Process payments and send invoices
• Respond to your enquiries and provide customer support
• Comply with legal obligations and maintain records
• Improve our services and website experience
• Send you relevant updates about our services (with your consent)

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To fulfil our contractual obligations when providing services
• Legal obligation: To comply with legal requirements (e.g., tax records, electrical certifications)
• Legitimate interests: To operate our business effectively and improve our services
• Consent: Where you have given explicit consent for specific purposes

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Building Control or local authorities (for required notifications)
• Certification bodies (for electrical compliance certificates)
• Our accountant or bookkeeper (for financial records)
• Insurance providers (in the event of a claim)
• Legal advisors (if required for legal proceedings)

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Customer records: 6 years after the last transaction (for tax purposes)
• Electrical certificates and reports: Indefinitely (as required by regulations)
• Enquiry data: 2 years if no work is carried out
• Website analytics: 26 months

7. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (where applicable)
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure storage of physical documents and password protection for digital records.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Phone: 07485 035381
• Email: enquiries@lntelectricals.co.uk
• Location: Darwen, Lancashire

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled inappropriately. Visit ico.org.uk for more information.